These Terms & Conditions govern your use of the dkwine platform. Please read this document carefully before registering an account or placing any bets. By using dkwine, you confirm that you have read, understood, and agreed to these terms in full.
These Terms & Conditions constitute a legally binding agreement between you and dkwine. If you do not agree to any part of these terms, you must not use the dkwine platform. dkwine reserves the right to update these terms at any time. Continued use of the platform following any update constitutes your acceptance of the revised terms.
By accessing, registering on, or using the dkwine platform in any capacity — including browsing the website, placing bets, participating in promotions, or contacting customer support — you confirm that you have read these Terms & Conditions in full and that you agree to be bound by them without reservation.
These Terms & Conditions apply to all users of dkwine regardless of the device or method of access. They are supplemented by additional policies published on the dkwine website, including the Privacy Policy, Responsible Gaming Policy, and any specific promotional terms. In the event of a conflict between these Terms & Conditions and any supplementary document, these Terms & Conditions shall prevail unless the supplementary document expressly states otherwise.
Your acceptance of these terms is effective from the moment you first access the dkwine platform, whether or not you have completed the account registration process.
Access to dkwine is strictly restricted to individuals who are 18 years of age or older. It is a criminal offence in many jurisdictions for persons under 18 to gamble. dkwine will verify the age of all account holders as part of the KYC process and will immediately close any account found to be held by a minor.
To be eligible to register and use a dkwine account, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:
dkwine reserves the right to request documentary evidence of eligibility at any time and to suspend account access pending verification. Users who provide false eligibility information during registration or at any subsequent point will have their accounts immediately closed, and any funds held in those accounts may be forfeited.
Each individual may hold only one registered account on the dkwine platform. The creation of multiple accounts by a single individual — whether using the same or different personal details, payment methods, devices, or IP addresses — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of funds.
During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and contact number. dkwine will rely on this information for identity verification, payment processing, and communication purposes.
dkwine operates a mandatory KYC verification process for all accounts. You may be required to submit one or more of the following documents at registration or upon request:
Withdrawal requests will not be processed until KYC verification has been completed to dkwine's satisfaction. dkwine reserves the right to request additional documentation at any stage of the account lifecycle.
Only one dkwine account is permitted per household address. Where multiple registrations from the same address are detected, dkwine may investigate and take appropriate action including account suspension pending review.
You are solely responsible for maintaining the confidentiality of your dkwine account credentials, including your username and password. dkwine will never ask you to disclose your password via email, chat, or any other communication channel. Any request purporting to come from dkwine that asks for your password should be treated as fraudulent and reported to our support team immediately.
All activity that occurs under your account credentials is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify dkwine's support team immediately at [email protected]. dkwine will not be liable for losses arising from unauthorised account access where you have failed to take reasonable steps to protect your credentials.
dkwine accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, and Upay. All transactions are denominated in Bangladeshi Taka (BDT). dkwine does not accept payments via international credit cards, bank wire transfers, or cryptocurrency unless expressly stated otherwise in a current platform notice.
The minimum deposit amount is ৳100. Minimum and maximum withdrawal amounts are published in the cashier section of your account and are subject to change at dkwine's discretion with reasonable notice. Transactions outside the published limits will be declined automatically.
Withdrawal requests are processed within the timeframes published in the cashier section, subject to successful KYC verification and compliance checks. dkwine targets withdrawal processing within two hours of approval for verified accounts, though this is not a guaranteed service level. Processing times may be extended during periods of high demand, system maintenance, or where additional verification is required.
You may only deposit funds from payment accounts held in your own name. Depositing funds on behalf of another person, or accepting deposits from third parties into your dkwine account, is strictly prohibited. Any winnings generated using funds deposited from a third-party payment account may be voided and the deposit returned to its source at dkwine's sole discretion.
dkwine operates a withdrawal-to-source policy. Withdrawals will be processed to the same payment method used for the corresponding deposit wherever technically possible. This policy exists to prevent money laundering and to ensure the security of player funds.
dkwine offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to these general terms and to any specific terms published alongside the individual promotion. In the event of a conflict between general and specific bonus terms, the specific terms shall prevail.
Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering requirement for each bonus is stated in the specific promotional terms. Wagering requirements must be met within the validity period specified for the bonus. Bonus funds and any winnings generated from them that remain subject to wagering requirements at the expiry of the validity period will be removed from your account automatically.
Each bonus offer is available once per eligible player unless the specific promotional terms state otherwise. dkwine reserves the right to determine bonus eligibility at its sole discretion. Players who have previously breached these Terms & Conditions, players with multiple accounts, and players whose activity is determined to constitute bonus abuse are not eligible for any bonus offer.
Bonus abuse includes, but is not limited to, the following conduct: creating multiple accounts to claim the same bonus; using betting strategies designed specifically to fulfil wagering requirements with minimal risk (such as placing opposing bets across multiple accounts or platforms); exploiting errors or technical faults in bonus calculations. dkwine reserves the right to void bonus funds, void associated winnings, and close accounts where bonus abuse is detected.
All bets placed on dkwine are subject to the specific rules for the relevant game or sport, which are published within the platform. It is your responsibility to read and understand the applicable rules before placing any bet. dkwine will not accept responsibility for bets placed in error or without knowledge of the relevant rules.
A bet is confirmed only when dkwine's systems have registered and accepted it and a confirmation has been issued to your account. Bets placed during technical outages, connectivity interruptions, or periods of system maintenance may not be registered. dkwine accepts no liability for unregistered bets regardless of the cause of the failure.
dkwine reserves the right to void any bet placed at odds that were published in error, at clearly incorrect prices, or as a result of a technical malfunction. Where such bets are voided, the stake will be returned to the player's account. dkwine will notify affected players as promptly as reasonably practicable.
dkwine applies maximum winning limits per event, per day, and per product category. These limits are published within the relevant game or sports betting section of the platform. Any winnings that exceed the applicable maximum will be paid up to the limit only, with the excess voided.
Live in-play betting markets are offered on selected cricket and sports events. Odds in live markets are subject to rapid change. dkwine reserves the right to suspend or close live markets at any time and to cancel bets where live data feeds are disrupted or unavailable. Accepted live bets will stand unless cancelled under this provision.
The following conduct is strictly prohibited on the dkwine platform. Engaging in any of the following may result in immediate account suspension, permanent closure, voiding of bets and winnings, and forfeiture of account balances:
All content on the dkwine platform — including but not limited to the dkwine brand name, logo, website design, graphics, text, software, game interfaces, and all other materials — is the exclusive intellectual property of dkwine or its licensors and is protected by applicable copyright, trademark, and intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dkwine platform for personal entertainment purposes only. This licence does not include the right to reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit any dkwine content in any form or by any means without dkwine's prior written consent.
The names, logos, and marks of third-party game providers featured on dkwine — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remain the property of their respective owners and are used on the dkwine platform under licence. Nothing in these Terms & Conditions grants you any rights in respect of third-party intellectual property.
dkwine collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering a dkwine account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
dkwine uses your personal data to operate your account, verify your identity, process transactions, prevent fraud, comply with legal obligations, and communicate with you about your account and available promotions. dkwine does not sell your personal data to third parties for marketing purposes.
dkwine may share your personal data with third-party service providers who assist in operating the platform — including payment processors, KYC verification providers, and customer support technology providers — subject to binding data processing agreements that require those providers to protect your data in accordance with applicable law.
dkwine is committed to promoting responsible gambling and minimising the risk of gambling-related harm to its players. Every dkwine account includes built-in responsible gaming tools accessible directly from the account dashboard, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options.
If you believe that your gambling has become problematic, or if you wish to restrict your own access to the platform for any reason, you should activate the self-exclusion feature in your account settings immediately or contact dkwine's support team via live chat for assistance. Self-exclusion requests are processed without delay.
dkwine enforces the 18+ age restriction rigorously. Any player found to be under 18 will have their account permanently closed, all bets voided, and any funds returned to the payment source. dkwine may report underage gambling to the relevant authorities where required by law.
To the fullest extent permitted by applicable law, dkwine's total liability to you in respect of any claim arising from your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your dkwine account in the thirty (30) days immediately preceding the event giving rise to the claim.
dkwine shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages, including loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible loss, arising out of or in connection with your use of, or inability to use, the dkwine platform.
dkwine does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. dkwine takes reasonable technical steps to maintain platform availability and security but cannot guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance wherever possible.
Nothing in these Terms & Conditions limits dkwine's liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law.
dkwine reserves the right to suspend or permanently close your account at any time, with or without prior notice, if dkwine determines in its sole discretion that you have breached any provision of these Terms & Conditions, that your account poses a fraud or money laundering risk, that continuing to provide services to you would violate applicable law, or for any other legitimate business reason.
Upon termination for breach, dkwine may forfeit any bonus funds and associated winnings held in your account. Any real-money balance (net of bonuses and voided winnings) will be returned to your verified payment method following completion of any outstanding compliance checks.
You may close your dkwine account at any time by contacting the support team. Before your account is closed, you must withdraw any remaining real-money balance. dkwine will not hold funds in closed accounts. Accounts cannot be closed while a withdrawal is pending or while there are unresolved disputes.
dkwine reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations — dkwine will provide reasonable advance notice via email to the address registered on your account and/or via a prominent notice on the platform.
Your continued use of the dkwine platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept any amendment, you must stop using the platform and close your account before the amendment takes effect. The current version of these Terms & Conditions is always available on the dkwine website.
If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or dispute regarding your dkwine account, please contact our support team through the following channels. All contact details are provided as plain text — do not use mailto links.
dkwine aims to acknowledge all written complaints within 24 hours and to resolve them within 14 business days. For disputes that cannot be resolved through direct contact, dkwine will advise on the appropriate escalation process at the time.
These are the core commitments dkwine makes to every registered player as part of this agreement.
Player funds are held in segregated accounts separate from dkwine's operational funds. Your real-money balance is protected and returnable to you upon account closure, subject to compliance checks.
All bonus wagering requirements, validity periods, and eligibility conditions are published in full before you claim any offer. dkwine does not apply undisclosed bonus conditions after the fact.
Every deposit, withdrawal, and account interaction on dkwine is protected by 256-bit SSL encryption. Your financial and personal data is never transmitted over an unencrypted connection.
All casino games on dkwine are supplied by providers whose RNG systems carry independent certification. The outcomes of every spin, deal, and draw are genuinely random and cannot be manipulated.
dkwine's support team is available around the clock to assist with account disputes, payment queries, and any other issues. Written complaints are acknowledged within 24 hours and resolved within 14 business days.
Every account includes deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — all accessible without contacting support and effective immediately upon activation.
Our support team is available 24/7 to clarify any aspect of these Terms & Conditions. You can also explore our FAQ for quick answers, or visit our Responsible Gaming page for player protection resources.
18+ only. Gambling involves financial risk. Please play responsibly.