dkwine is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
This Privacy Policy describes the data practices of dkwine. By registering an account or using our platform, you consent to the collection and processing of your personal data as described herein. If you have any questions after reading this policy, please contact our support team at [email protected].
dkwine operates the online casino and sports betting platform accessible at dkwine.bid, serving players across Bangladesh. In the course of providing our services, dkwine collects and processes personal data about our users. We take our obligations as a data controller seriously, and we are committed to handling all personal data with care, transparency, and in accordance with applicable data protection principles.
This Privacy Policy applies to all personal data collected through the dkwine website, mobile platform, customer support channels, and any other touchpoint through which you interact with dkwine. It applies to registered account holders and to visitors who browse the dkwine platform without registering an account.
This policy should be read alongside the dkwine Terms & Conditions. By accessing or using the dkwine platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the processing of your personal data in the manner described. If you do not agree to this policy, you should not use the dkwine platform.
dkwine collects personal data in several categories depending on your relationship with the platform and the services you use. The following table summarises the principal categories of personal data we collect:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, National ID number | Account registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Account registration |
| Financial Data | bKash / Nagad / Rocket account reference, transaction history, deposit and withdrawal records | Payment processing |
| KYC Documents | Copies of government-issued ID, proof of address documents | Identity verification |
| Usage Data | Pages visited, games played, bet history, session duration, device type, browser, operating system | Continuous platform use |
| Technical Data | IP address, device identifiers, cookie data, log files | Site access & security monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, session alerts configured | Responsible gaming tool activation |
dkwine does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where strictly necessary for responsible gaming purposes (for example, where a player discloses a gambling-related health concern to our support team). Such data is handled with heightened care and is never shared with third parties except where required by law.
dkwine collects personal data through the following methods:
You provide data directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, respond to a survey or promotion, or update your account profile. All forms and input fields on the dkwine platform are clearly labelled so you know what data is being requested and why.
When you access the dkwine platform, certain technical data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, the pages you visit, the time and duration of your sessions, and error logs generated during your use of the platform. This automated collection occurs whether or not you are logged into a registered account.
dkwine uses cookies, pixel tags, and similar tracking technologies to collect data about how users interact with the platform. For full details on the types of cookies we use and how to manage your cookie preferences, please refer to Section 6 of this policy.
In certain circumstances dkwine may receive personal data about you from third parties. This includes identity and fraud verification data from KYC service providers, transaction confirmation data from payment processors such as bKash, Nagad, and Rocket, and risk assessment data from fraud prevention partners. dkwine uses this third-party data solely for the purposes described in Section 4 and does not combine it with your personal data for marketing profiling.
dkwine processes personal data only where we have a lawful basis to do so. The table below sets out the primary purposes for which dkwine processes personal data and the corresponding legal basis for each purpose.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your dkwine account | Contract performance |
| Processing deposits and withdrawals via bKash, Nagad, Rocket | Contract performance |
| Verifying your identity (KYC) and age (18+ compliance) | Legal obligation |
| Detecting and preventing fraud, money laundering, and cheating | Legal obligation & legitimate interests |
| Providing customer support and resolving disputes | Contract performance & legitimate interests |
| Sending transactional communications (deposit confirmations, withdrawal notifications) | Contract performance |
| Sending promotional communications about dkwine offers (where you have opted in) | Consent |
| Administering responsible gaming tools and self-exclusion | Legal obligation & legitimate interests |
| Improving platform performance, game selection, and user experience | Legitimate interests |
| Complying with record-keeping and reporting obligations | Legal obligation |
dkwine does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below.
dkwine works with carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These providers include identity verification and KYC platforms, payment processing partners (bKash, Nagad, Rocket, and related banking infrastructure), customer support technology providers, cloud hosting and security infrastructure providers, and analytics platforms used to improve platform performance. Each provider is contractually required to process your data only for the specific purpose for which it was shared and to maintain appropriate technical and organisational security measures.
dkwine may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or other compulsory legal process. dkwine will notify affected users of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or a material portion of dkwine's business assets, personal data held by dkwine may be transferred to the acquiring entity as part of that transaction. dkwine will notify registered users via their registered email address prior to any such transfer and will ensure that the acquiring entity agrees to honour this Privacy Policy or provides users with an equivalent level of protection.
dkwine may share personal data where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of dkwine, our users, or third parties — for example, to investigate suspected fraud, to enforce our Terms & Conditions, or to respond to a security incident affecting the platform.
dkwine uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, detect fraud, and gather analytics data that helps us improve the service. A cookie is a small text file stored on your device when you visit the dkwine platform.
You may control cookie settings through your browser preferences. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will impair the functionality of the dkwine platform and may prevent you from accessing your account or completing transactions. For further guidance on managing cookies, refer to your browser's help documentation.
dkwine retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
Once the applicable retention period expires and there is no overriding legal basis to retain the data, dkwine will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
dkwine implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, dkwine will notify affected users without undue delay and will take all practicable steps to contain and remediate the breach.
dkwine respects your rights over your personal data. As a registered dkwine user or as an individual whose data we hold, you may exercise the following rights by contacting our support team at [email protected]:
dkwine will acknowledge all data rights requests within 72 hours and will respond substantively within 30 calendar days. Where a request is complex or where we receive a large volume of requests simultaneously, we may extend this period by a further 30 days and will notify you accordingly. dkwine will not charge a fee for reasonable data rights requests.
The dkwine platform is strictly for adults aged 18 and above. dkwine does not knowingly collect personal data from any individual under the age of 18. All account registrations require confirmation of eligibility, and dkwine conducts age verification as part of its KYC process.
If dkwine discovers or has reasonable grounds to believe that personal data has been collected from an individual under 18, the relevant account will be immediately closed, all data will be deleted, any deposits will be returned to the payment source, and any bets or winnings will be voided. Where required by law, dkwine may report the matter to the appropriate authorities.
If you are a parent or guardian and you believe that your child has registered on the dkwine platform, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action.
The dkwine platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game content is delivered via these providers' platforms and is subject to their own privacy practices. dkwine is not responsible for the data collection or privacy practices of third-party game providers or any other external service whose content appears within the dkwine platform.
dkwine recommends that you review the privacy policies of any third-party providers whose services you access through dkwine. The inclusion of a third-party provider's games or services on the dkwine platform does not constitute an endorsement of that provider's privacy practices.
dkwine reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made — meaning changes that significantly affect how we collect, use, or share your personal data — dkwine will notify registered users via the email address associated with their account at least 14 days before the changes take effect.
The updated Privacy Policy will always be published on this page with a revised effective date at the top of the document. Your continued use of the dkwine platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should close your account before the update takes effect.
We encourage you to review this policy periodically so that you remain informed about how dkwine protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dkwine holds about you, please contact our support team using the details below. All contact details are provided as plain text only.
These are the core privacy and security commitments built into every aspect of the dkwine platform.
Every page, every transaction, and every account interaction on dkwine is protected by industry-standard 256-bit SSL encryption. Your data is never transmitted in plain text over any network connection.
Every dkwine account undergoes mandatory identity and age verification. This protects genuine players from fraud and ensures that no underage individuals gain access to the platform.
dkwine never sells, rents, or trades your personal data to third-party advertisers or data brokers. Your information is used exclusively to operate your account and improve your experience on our platform.
This Privacy Policy discloses every category of data we collect, every purpose for which we use it, and every type of third party with whom we may share it. No hidden data practices, no surprises.
You hold meaningful rights over your personal data — including the right to access, correct, delete, and port your data. Submit a request to our support team and we will respond within 30 days.
dkwine maintains a formal data breach response procedure. In the unlikely event of a security incident affecting your personal data, we will notify you promptly and take all necessary steps to contain and remediate the breach.
Now that you understand how dkwine protects your privacy, explore our full range of games, check out the FAQ for quick answers, or visit our Responsible Gaming page to learn about the player protection tools available to you.
18+ only. Gambling involves financial risk. Please play responsibly.