Gambling should be entertaining, not harmful. dkwine provides every registered player in Bangladesh with a full suite of responsible gaming tools — including deposit limits, session controls, cooling-off periods, and self-exclusion — to help you stay in control at all times.
At dkwine, responsible gaming is not a checkbox — it is a foundational principle that shapes how we design our platform, train our support team, and build the tools available in every player account. We serve a wide community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we recognise that each player's circumstances are different.
Gambling is a form of entertainment, and for the vast majority of players it remains exactly that. However, dkwine acknowledges that for some individuals, gambling can develop into a problem that affects their finances, relationships, and mental wellbeing. We take that risk seriously. Every measure described on this page is available to all registered players at no cost and with no penalty for using it.
Our responsible gaming programme is built on three principles: prevention, through tools that help players set boundaries before problems arise; early intervention, through monitoring and outreach that identifies players who may be showing signs of distress; and support, through straightforward access to help when a player recognises that they need it.
All responsible gaming features are accessible directly from your account dashboard. You do not need to contact support to activate deposit limits, loss limits, or a cooling-off period — these can be set immediately and take effect without delay. Self-exclusion requests submitted via live chat are also processed without delay.
Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately and cannot be increased for 48 hours.
Cap the total amount you can lose over a defined period so that a losing streak cannot spiral beyond a level you are comfortable with.
Receive on-screen notifications when your playing session reaches a duration you have pre-set, helping you stay aware of time spent.
Take a break of 24 hours, 48 hours, one week, or one month. Your account is suspended for the duration and cannot be accessed.
Permanently or indefinitely block access to your dkwine account. Contact our live chat team and exclusion is applied immediately.
Every dkwine account comes with these built-in controls. Access them any time from your account settings — no approval required, no waiting period to activate.
Set a hard ceiling on how much you can deposit into your dkwine account within a chosen time window — daily, weekly, or monthly. Once the limit is reached, no further deposits are accepted until the period resets. Reductions to your deposit limit take effect immediately. Increases require a 48-hour cooling-off period before they apply, giving you time to reconsider.
A loss limit caps the total net losses your account can sustain within a set period. This is one of the most effective tools for preventing chasing behaviour — the tendency to increase bet sizes in an attempt to recover earlier losses. Like deposit limits, reductions apply immediately and increases require a 48-hour delay.
Define a maximum session length so that your account automatically prompts you to take a break when your playing time reaches the threshold you have chosen. Sessions can be limited to as little as 30 minutes. When the limit is reached, a notification appears and continued play requires a conscious decision to extend — ensuring you remain an active, informed participant rather than a passive one.
Reality check notifications appear on screen at regular intervals during active play — every 30, 60, or 90 minutes, according to your preference. Each notification displays the total time you have been playing in the current session and gives you a clear prompt to continue or stop. This feature is particularly useful for live casino and slots play, where sessions can extend longer than intended.
A cooling-off period temporarily suspends your dkwine account for a duration you choose: 24 hours, 48 hours, one week, or one month. During this period you cannot log in, deposit funds, or place any bets. Pending withdrawals will still be processed during your cooling-off period. This tool is ideal when you feel you need a short break but do not wish to close your account permanently.
Self-exclusion is the most comprehensive player protection tool available at dkwine. When you self-exclude, your account is blocked immediately and you cannot register a new account with the same identity documents during the exclusion period. Self-exclusion can be requested for a minimum of six months or on a permanent basis. To request self-exclusion, contact our 24/7 live chat support team — the block is applied without delay.
The dkwine platform is strictly for adults aged 18 and above. This is a non-negotiable requirement that applies to every player, regardless of the game type, the amount deposited, or the frequency of play. dkwine enforces this policy through a mandatory Know Your Customer (KYC) verification process that every new account must complete before a withdrawal can be processed.
During KYC verification, players are required to submit a valid government-issued photo ID (such as a National ID card or passport) and, in some cases, a proof of address. Our verification team reviews submitted documents promptly. Accounts where age cannot be confirmed will be suspended and any deposited funds will be returned to the source payment method.
dkwine does not knowingly market its services to individuals under the age of 18. If you believe you have received a marketing communication from dkwine and you are under 18, please contact us at [email protected] so that we can investigate and remove you from any mailing list immediately.
Problem gambling can affect anyone. The signs are not always obvious, and they can develop gradually over time. The following are common indicators that gambling may be moving from entertainment into a problem area:
Spending more money on gambling than you originally intended, or more than you can comfortably afford.
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
Neglecting work, study, family, or social responsibilities because of time spent gambling.
Borrowing money, selling possessions, or taking loans to fund gambling activity.
Feeling anxious, irritable, or depressed when you are unable to gamble or when you try to cut back.
Concealing the extent of your gambling from family members or friends.
Returning repeatedly to gamble after losing large amounts, believing that a big win is imminent.
If you recognise any of these patterns in your own behaviour, please reach out to our support team or use the self-exclusion tool immediately. You do not need to have reached a crisis point to ask for help — early action is always better.
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to speak with our support team or activate a cooling-off period or self-exclusion through your account settings.
Taking the first step is often the hardest part. Here is exactly how to access support — either through dkwine directly or through a trusted external counsellor.
Our customer support team is available 24/7 via live chat on the dkwine platform. Tell them you are concerned about your gambling and they will walk you through activating the appropriate tools — deposit limits, cooling-off, or self-exclusion — without delay and without judgement.
Prefer to write rather than chat? Send a message to [email protected] with the subject line "Responsible Gaming Request". Include your registered username and a brief description of what you need. We respond to all responsible gaming emails within 24 hours.
If you feel your gambling has become a serious problem, speaking with a qualified mental health professional or addiction counsellor is an important step. In Bangladesh, the National Mental Health Institute (NIMH) in Dhaka and Kaan Pete Roi provide confidential counselling and crisis support. Your wellbeing comes before any account balance.
Sometimes the most important conversation is with a family member or close friend. Sharing what you are going through with someone you trust can provide immediate emotional relief and help you take concrete steps to regain control. You do not have to manage this alone.
Track the time and money you spend on gambling over a two-week period. Write down how you felt before, during, and after each session. Many players find that this simple exercise reveals patterns they had not previously noticed — and motivates them to use account limits or take a break.
If you decide you no longer wish to use the dkwine platform, you may request permanent account closure at any time through live chat or email. Permanent closure is different from cooling-off — a closed account cannot be reopened. Any remaining account balance will be withdrawn to your registered payment method before closure is completed.
Responsible gaming tools are built into every dkwine account. If you are ready to play, explore our games — and remember to set your limits before you start. If you need support, our team is one message away at any hour of the day.
18+ only. Gambling involves financial risk. Please play responsibly. If gambling is causing you problems, seek help from a qualified counsellor.